FAQ

FAQ

How to do if I always cannot register successfully?

You may try to solve the problem based on the error message. About how to deal with the error message, please click here.

Why some no porn websites was blocked also? How to grant it?

There have two possibilities, one is the websites surely contain some porn contents, even some well known websites may also have porn contents. another one is the software made a mistake, this is a misreport.

However, you may solve this problem using white-list to grant these websites. About how to make white-list, please click here.

How to do if I forgot my password?

For version 3.0 or earlier, you may send an e-mail to software@filseclab.com and tell us you forgot the password, we will give you a solution as soon as possible.

For version 3.5 or later, you may reset your password from Logon frame or Password frame, and you need to answer the secret question. You will not be able to reset the password if you have not set the secret question, usually, the secret question will be set during in the installation, if your Internet Guardian Angel is upgraded from old version, you may set the secret question from Password frame.

Hints: If you found no your question, you may visit our website at http://www.filseclab.com for getting more. or directly send an e-mail to software@filseclab.com for getting our support.